Thank you for taking the time to provide your feedback to us.
If you have a compliment or complaint about Ampol fuel or convenience locations, please contact Ampol on 1800 240 398 (Monday – Friday, 8:30am-5pm Sydney time) or email ampolfeedback@ampol.com.au.
If you have a compliment or complaint about Ampol Energy, please contact our Customer Service Team on 13 14 04 (Monday – Friday, 9am-6pm Sydney time) or email us at complaints@ampolenergy.com.au.
You can also write to us at Ampol Energy, GPO Box 4044, Sydney NSW 2001.
How we handle complaints
At Ampol Energy we're committed to receiving and resolving complaints in an accessible and transparent way.
We make the commitment to continual quality improvement by taking into consideration the data provided by an effective complaints management system. We will review complaints on an ongoing basis to identify any potential non-compliance and areas for improvement.
All complaints will be handled in line with our Standard Complaints and Dispute Resolution Policy, which can be accessed here. Please get in touch with our Customer Service Team if you would like us to send you a copy of this policy.
Ombudsman Contact Details
All our Ampol Energy customers have the right to contact the respective Energy and Water Ombudsman in their State at any time for independent advice and assistance about the sale and supply of electricity to their premises.
If you have a concern about the sale and supply of your electricity, you will find the Energy and Water Ombudsman contact details below. However, we do hope you will contact us directly to allow us the opportunity to rectify any issues.
Australian Capital Territory
ACT Civil and Administrative Tribunal (ACAT)
Telephone: (02) 6207 1740
Post: GPO Box 370, Canberra ACT 2601
Email: acatenergyandwater@act.gov.au
Website: www.acat.act.gov.au
New South Wales
Energy & Water Ombudsman NSW (EWON)
NSW Freecall: 1800 246 545
Freefax: 1800 812 291
Post: Reply Paid 86550, Sydney South NSW 1234
Email: complaints@ewon.com.au
Website: www.ewon.com.au
Queensland
Energy and Water Ombudsman Queensland (EWOQ)
Freecall: 1800 662 837
Fax: (07) 3087 9477
Email: complaints@ewoq.com.au
In person: Level 16/53 Albert Street, Brisbane City QLD 4000
Website: www.ewoq.com.au
South Australia
Energy & Water Ombudsman SA (EWOSA)
Freecall: 1800 665 565
Post: GPO Box 2947 Adelaide SA 5001
In person (strictly by appointment only): Level 11, 50 Pirie Street Adelaide SA 5000
Website: www.ewosa.com.au
Tasmania
Energy & Water Ombudsman TAS (EWOT)
Freecall: 1800 001 170
Fax: (03) 6173 0231
Post: GPO Box 960 Hobart TAS 7001
Email: ombudsman@ombudsman.tas.gov.au
Website: www.energyombudsman.tas.gov.au
Victoria
Energy & Water Ombudsman Victoria (EWOV)
Freecall: 1800 500 509
Freefax: 1800 500 549
Post: Reply Paid 469, Melbourne VIC 8060
Email: ewovinfo@ewov.com.au
Website: www.ewov.com.au
Office of the Australian Information Commissioner
If you are not satisfied with a response from an organisation or agency in relation to your privacy complaint, you can then lodge a complaint with the Office of the Australian Information Commissioner (OAIC). See the OAIC website for details on how to lodge a complaint.